INFORMATION

[Online Store] Notice of Holiday Closures

Thank you for shopping at the LEJA Online Store.
Please be informed that the LEJA Online Store will be closed on the following dates:

[Regular Holidays] Saturdays, Sundays, and Public Holidays

[Holiday Operations]
While orders placed on the site will still be processed, the following services will be temporarily suspended:

• All inquiry responses
• Confirmation of payments, including bank transfers
• Modifications or changes to order details
• Returns and exchanges
• Shipping instructions for combined orders of reservation and same-day shipping items
• Shipping processing in case of address registration errors

• Inquiries made during the holiday period will be answered sequentially after the holidays.
• Please ensure your address is correctly registered as shipping cannot proceed in case of address issues.
• After the holiday period, there may be a backlog of orders and inquiries, leading to delayed responses. Thank you for your understanding.

■ Inquiry Response Hours (Excluding Weekends, Holidays, and Others)
Email: 10:00 AM – 5:00 PM

We are currently responding to emails within 3 business days.
If you have not received a response after 1–3 business days, please check your spam or trash folders to ensure our email has not been misplaced.
If you still cannot locate the email, kindly resend your inquiry from a different email address.

• For customers using mobile email addresses, please ensure that emails from info@leja.jp are allowed.