For size information, please refer to the item size, the STAFF SNAP at the bottom of the product page, or the "LEJA STAFF SNAP" account on INSTAGRAM. If you would like to know more details, please contact us at [info@leja.jp] or the chat at the bottom of the screen with the product name and model number.
*Please note that we cannot give you a definite answer based on your build or body type.

Due to monitor settings and characteristics, there may be slight differences in color and shape compared to the actual product.
Please note that, as a general rule, we do not accept returns or exchanges for products other than defective products.

We sincerely apologize for any inconvenience caused by the product defect.
We also accept exchanges for new products, so we hope you will consider this option.
Please read our online store and refund policy. If you would like to exchange or return an item, please contact us at info@leja.jp for customer information management purposes.
① Request details (return/exchange)
②Order number (LEJA-○○○○)
③The email address or phone number you provided when placing your order ④A photo of the defective part of the product Please attach the above information and contact us.

Please note that we cannot accept returns for the following products:
- Products that have been delivered more than 7 days ago - If the purchase receipt or product tag has been lost - If the product has become frayed, torn, or the product tag or replacement button has been damaged while in the customer's possession - If the product has been used or washed - Products that cannot be returned, such as hygiene products (underwear, underwear, socks, stockings, etc.)

Unfortunately, we do not accept requests for repairs or remodeling of items.
Please bring it to your local alteration store and ask if the hem can be shortened.

The order completion email will be automatically sent from the system to your registered email address or phone number (SMS). If you did not register your email address when placing your order, we will send you an SMS, so please check there.

・The email address you entered ・Correct email address ・Order number (LEJA-○○○○)
Please contact us with the above information.

After placing your order, if the product has not yet been shipped, please contact us immediately with the following information at [info@leja.jp].
・Order number (LEJA-○○○○)
・Your name ・The email address you entered when ordering ・Correct address (please be sure to include your postal code)

Please note that there may be delays in shipping your product due to the suspension of shipping operations caused by the address correction.
If the product has already been shipped, we apologize for the inconvenience, but please contact the delivery office yourself.

■Regarding returns due to customer reasons: As a general rule, we cannot accept returns due to customer reasons (wrong size, different image, wrong order, etc.).
Due to monitor settings and characteristics, there may be slight differences in color and shape compared to the actual product.
Please note that, as a general rule, we do not accept returns or exchanges for products other than defective products.

■Regarding returns due to defective products We sincerely apologize for any inconvenience caused by defective products.
We also accept exchanges for new products, so we hope you will consider this option.
Please read our online store and refund policy. If you would like to exchange or return an item, please contact us at info@leja.jp for customer information management purposes.
① Request details (return/exchange)
②Order number (LEJA-○○○○)
③The email address or phone number you provided when placing your order ④A photo of the defective part of the product Please attach the above information and contact us.

Please note that we cannot accept returns for the following products:
- Products that have been delivered more than 7 days ago - If the purchase receipt or product tag has been lost - If the product has become frayed, torn, or the product tag or replacement button has been damaged while in the customer's possession - If the product has been used or washed - Products that cannot be returned, such as hygiene products (underwear, underwear, socks, stockings, etc.)

For products purchased from our online store, you can exchange the size or color only within 7 days of receiving the product and only if the exchange item is in stock.
*If the item you wish to exchange for is a pre-order item, please note that it may take some time to ship.

If you would like to exchange your item, please contact us at info@leja.jp for customer information management purposes.
① Desired size and color ② Order number (LEJA-○○○○)
③Please contact us with the email address or phone number you used when ordering.

Please note that the following items cannot be exchanged:
- Products that have been delivered more than 7 days ago - If the purchase receipt or product tag has been lost - If the product has become frayed, torn, or the product tag or replacement button has been damaged while in the customer's possession - If the product has been used or washed - Products that cannot be returned, such as hygiene products (underwear, underwear, socks, stockings, etc.)

Exchanges will only be accepted if the required procedures have been followed. The replacement item will be shipped once the returned item has been confirmed, so please refrain from purchasing the replacement item first.
Please note that we cannot accept returns for reasons of customer convenience.

Once your order has been processed, we will begin shipping immediately, so we cannot accept changes, additions, or cancellations to your order. Thank you for your understanding.

Under the provisions of the Specified Commercial Transactions Act, sales on this site are not subject to the cooling-off period.
The cooling-off period is a system to protect customers from forced sales, such as door-to-door sales. The system does not apply to mail order sales, which customers can fully consider at their own will.

Orders placed before 12:00 noon will be shipped the same day.
Please note that orders placed after noon will be shipped the next day.

In addition, delivery status emails will be sent to your registered email address or phone number (SMS) between 6:00 and 10:00 p.m. on the day of shipment.
Please refrain from inquiring about the delivery status immediately after placing your order.

If you have not received an email regarding your delivery status, please check the information below and contact us if you have any questions.
Same-day shipping may not be possible for the following reasons:

・When the warehouse is not operating during the New Year holidays, etc. ・When there are incomplete delivery information at the time of your order ・When orders are concentrated during sales periods, etc. ・When the warehouse cannot ship or deliver to the delivery address due to traffic conditions, bad weather, etc. ・When the item is purchased at the same time as a pre-order item ・When multiple items are purchased

For products scheduled to be shipped in the beginning of the month (excluding Saturdays, Sundays, and holidays), we will ship them between the 1st and the 10th once the products arrive. For products scheduled to be shipped in the middle of the month (excluding Saturdays, Sundays, and holidays), we will ship them between the 10th and the 20th once the products arrive. For products scheduled to be shipped in the end of the month (excluding Saturdays, Sundays, and holidays), we will ship them between the 20th and the 31st once the products arrive, according to the above schedule.
We regret that we are unable to provide an exact arrival date as this will vary depending on the arrival date and delivery address.
*Please note that due to production circumstances, product delivery dates may change.
*Delivery may be delayed due to delivery and traffic conditions during the delivery company's busy season, the year-end and New Year holidays, and inclement weather.

After placing your order, please check the delivery status that will be sent to you after shipping.

If you have not yet placed your order, please refer to the following delivery dates.
The delivery time of your product will vary depending on your location. Please see below for the estimated delivery time from the date of shipment.
Hokkaido: 2-3 days Tohoku, Kanto, Chubu, Kinki: 1-2 days Chugoku, Shikoku, Kyushu: 2-3 days Okinawa, remote islands: 5-7 days

Delivery times may vary depending on your area. The above dates are not guaranteed delivery dates, so please use them as a guide only.

Please note that delivery may take longer depending on actual traffic conditions and the delivery carrier.

We regret that we are unable to ship pre-ordered items on the date you request.
Please be aware that there may be a possibility that the item will not arrive in time for the day you wish to wear it or if you are in a hurry when purchasing.
Please note that due to production circumstances, product delivery dates may change.

If you would like to specify a delivery date and time, please contact the delivery company after the product has been shipped.

Please contact the delivery office immediately.
If your package has been returned to us due to an extended absence, etc., please contact us immediately at info@leja.jp.
・Name ・Order number (LEJA-○○○○)
Please contact us with the email address or phone number you used when placing your order.

Once we have confirmed that the item has been returned to us, we will begin the re-shipment process. Please note that it may take some time for the item to be re-shipped.

Yes, it can be issued.
If you would like a receipt,
① Order number (LEJA-○○○○)
② Email address or phone number used when ordering ③ Name ④ Notes

Please send your inquiry to 【info@leja.jp】 with the above information.