Notice of Non-Business Days (LEJA Online Store)

Thank you for visiting the LEJA Online Store.
Please be informed that our customer support and some order-related services will be unavailable on the following days.

Regular Non-Business Days
Saturdays, Sundays, and Japanese national holidays

Services Unavailable on Non-Business Days
While orders placed through the website will still be processed (except for cases requiring address corrections or special handling), the following services will be temporarily suspended:
・Customer support (inquiries via chat or email)
・Confirmation of payments made by bank transfer
・Order modifications or corrections
・Handling of returns and exchanges
・Coordination of shipments involving both pre-order and same-day shipping items
・Shipments with incomplete or incorrect shipping addresses

Important Notes
・Inquiries received during non-business days will be responded to in order, starting from the next business day.
・Please ensure that your shipping address is correct and complete, as we cannot ship orders with missing or incorrect information.
・Due to high volume following holidays or weekends, responses and processing times may take longer than usual.

Customer Support Hours
Monday to Friday (excluding weekends and Japanese national holidays)
Chat Support: 10:00 AM – 5:00 PM (Japan Standard Time – JST)

Please note: It may take up to 3 business days to receive a response.
If you do not hear from us after 3 business days, kindly reach out to us again.